"Rich is fantastic. We needed new carpet for the entire second floor and staircase of our home. We wanted a quick turnaround due to the holidays coming up. Rich got back to me the same day and was in our home with samples a day later. We looked a couple others and nobody came close in terms of responsiveness, options, service, and attitude. We hired Rich on the spot. Rich is honest, direct, and down-to-earth. He won't up-sell you or rip you off. He's a talker - but it's because he's genuinely interested in making sure you're getting what you want - with the best possible quality - at a price point that works for you. He took his time doing measurements to figure out the best possible scenarios to keep quality up and costs down. He gave us several options. When we made our selection, he was back in less than a week to do the job - tearing out the old carpet and laying down the new. And they were in and out same day. They did great work and we are very pleased with our new carpet. I highly recommend Rich's Rugs. Great service, high quality product and workmanship, fair prices, and great personality and attitude."
"Rich was very accommodating and graciously provided us with a quote the same day we called and replaced all of the carpet padding just 2 days later at a much more reasonable price than two other companies we contacted. It was a pleasure working with Rich and we look forward to working with him on our stairs runners."
"Our basement flooded and we needed to recapped the area. Rich and his team did an outstanding job and we’re very happy with their work. Would definitely hire again"
"Rich was professional and punctual with his communication from the moment I contacted him requesting an estimate for the job. He worked with my schedule to measure the area and provide various samples of carpet. I was able to find the perfect match in both color, texture, and quality that I was looking for at a fair and affordable price. Rich also allowed my husband and I to take our time in making a decision; we never felt rushed or pressured! The job was completed in a timely and thorough manner, and the finished product was perfect. I am in love with my new basement and I would hire Rich and his team again!"
"Rich did a great job in scheduling time to look at options, purchase the rugs and install them on a very tight schedule. Rich and his team did a quality job in the installation as well."
"As always, Rich did a wonderful job. I had actually decided to go with a linoleum product, but, after talking with the manufacturer (will guarantee ONLY if absolutely no cravasses - and these were clicked together!), I called Rich. He provided a non-toxic, pet proof carpet that is beautiful! This is the third time we have used Rich's services and recommend him to the nth degree!!!"
"Rich is knowledgeable, humble, polite and responsive. He sold us great carpet at a fair price. He and his crew were perfect gentlemen while they were in our home for many hours installing it. They left everything clean and well organized. I would hire Rich again and I would refer him to friends. We first met Rich after calling him and arranging for him to bring carpet samples to our house. He arrived on time for our appointment and brought many samples with him. He also invited us to view even more samples in a showroom (though we found what we wanted in the samples Rich brought to the house). He explained the differences among the samples but didn't seem to be pushing any of them. He encouraged us to walk on the larger samples and to take them into the rooms where we would have them installed to see what they looked like in those rooms. Rich measured the three rooms. We were planning to use the same carpet in all three rooms. He worked diligently to calculate and re-calculate the amount of carpet to buy so we would have the fewest seams and the least left over. We picked a carpet and asked him to order it for us. Our meeting was not rushed at all. When the installation day arrived Rich called saying he was about 10 minutes late because of traffic on Rt 422. He arrived exactly 10 minutes late - I thought it was surprisingly considerate that he called given how close he was going to be on time anyway. He brought extra help with him to assist with our furniture. Rich and his guys cheerfully moved whatever needed to be moved (and later replaced it all). They were all pleasant visitors in our house and worked steadily from the moment they arrived. We didn't want to pay the dump to take our old carpets (our trash guys said they'd take them if we just waited until trash day) so Rich neatly cut all the old carpet and padding all up into manageable sized rolls and stacked it outside where I asked him to. The new carpets look great and Rich left the house clean and organized. I cannot think of anything he could have done to make this easier for us. I don't often take the time to write a review but sometimes someone just does such a great job that it would be wrong not to write one."
"Rich worked magic on unsightly stretched out and buckled carpet and made it look newly installed. He was prompt, professional, exacting in his work, as well as personable and friendly. I could not be more satisfied and would highly recommend Rich. I would most definitely have Rich back to my home if I was in need of any other carpet-related service."
"Rich was phenomenal. He was very accommodating with setting up an appointment that matched my schedule. He was meticulous with replacing a section of the stained carpet with a new piece that I had on hand. The job is beautiful. You can’t even see a seam and the overall work is beautifully done. I will definitely use Rich again to purchase carpets for my house."
"While we weren't able to use Rich for this particular job, we would recommend Rich based on his knowledge, product and reasonable pricing. He was professional and personable, and we look forward to the next opportunity to bring him in."
"Rich is very knowledgeable when it comes to carpet and installation. He's very passionate about his work and it shows in the outcome. Today I had two bedrooms carpeted and couldn't be happier. The carpet looks great in both rooms! This is my second time using Rich, as he installed carpet in my family room a few years back and it was a no brainer to call him again! I definitely recommend Rich!"
"He is perfectionist, I would hire him again in minute.
Very reasonable, punctual, friendly."
"I cannot say enough good things about Rich. He is knowledgeable, professional, always on time, and very reasonably priced. He does his best to give you the most bang for your buck and the quality and installation is impeccable. He came to our house with the all the carpet samples and helped us choose. He measured and gave an estimate all in the same day. We have used him in the past to install carpet and laminate in the basement, and this was our second time using him to install carpet in large areas of our house and stairs. If the need ever arises we will use him again and recommend him to all our family and friends."
"Right on time, did an amazing job stretching the carpet. Couldn't be happier. It looks like new again even though it was a pretty challenging job. Definately recommend!!!"